Order Cancellation

All orders can be cancelled as soon as possible before they are shipped. If your order has been paid and you need to change or cancel it, please contact us immediately via WhatsApp. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. You can request a refund or reshipment for ordered products if:

• You do not receive the item within 2 days of the expected delivery date.

• You receive the wrong item.

• You do not want the product you have received (but you must return the item at your own expense, and it must be unused).

We do not issue refunds if:

• Your order does not arrive due to factors within your control (e.g. wrong shipping address).

• Your order does not arrive due to exceptional circumstances outside our control (e.g. customs delays, natural disasters).

How to Request a Refund

You can submit a refund request within 2 days of receiving your order.
To request a refund, please contact us via WhatsApp.